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An OSCE case in which the candidate meets with the ED Director to develop a management plan for a 26-year-old man, Kyle Jones, who frequently presents to the ED with complex PTSD and Cluster B traits. Candidates must demonstrate understanding of structured care planning — identifying stakeholders, assigning an ED champion, and scheduling multidisciplinary review — while promoting consistency, safety, and compassionate care. The station assesses leadership, teamwork, and communication in managing frequent presenters.